FAQ

You can contact us

• via email: support@yourblazeguard.com
• via whatsapp: +65 88158752
• via phone: +65 9837 1237

Smoke Detectors

All smoke detector replacements will need to have the original unit returned to us.

• If it is an on-site replacement, we will collect back the original unit on-site.
• If it is a remote replacement, you will need to send us back the original unit. See section Remote Return.

Remote Return

1. In the package that has your replacement units sent to you, you will find the following items as well:
   • Additional courier packaging bag
   • Bubble wrap bag(s)
2. Once you have installed the replacement units, please pack your existing units, including all accessories into the original packaging boxes that comes with your replacement order.
3. Put the packaging boxes into the provided bubble wrap bags (1 bag for each box).
4. Put the packaging boxes into the additional courier packaging bag and seal it.
5. Whatsapp us @ 88158752 when this is completed.
6. We will arrange a pickup and email/whatsapp you an airway bill (AWB) within 24hrs.
7. You have to print out this AWB and slot into the clear pocket of the courier packaging bag. This step needs to be completed before the Registered Date printed on the AWB.
8. Collection will happen on the Registered Date, between 8am – 11pm.

Should there be any missing items / accessories that are not included in the return, Customer will have to bear the cost of delivering those missing items / accessories back with tracking.

Smoke Alarm

Serial number of smoke alarm can be found on the underside of the device itself.

Fire Extinguisher

Serial number of fire extinguisher can be found near the base of the fire extinguisher itself. It may be a bit hard to read, so you may have to put it up against the light to see the number.

To qualify for the 10 Years Battery Warranty program, you will need to give us a review on our Facebook page.

It is ok to give a less-than-good review / recommendation if you genuinely feel we fall short in some areas. We want to continuously improve ourselves! And yes, even if the review / recommendation isn’t good, you will still qualify for the 10 years battery warranty.

To help you with along, below is the step by step on how to do a recommendation in Facebook. There’s a mobile app version as well as a desktop version.

Mobile Facebook App Step By Step How-to

1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box.
   
2. Click on Reviews in the navigation.
   
3. Select Yes under “Do you recommend BlazeGuard?”
   
4. Give us your recommendation.
   
   Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
   
   
5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

Desktop Faceook Step By Step How-to

1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box. Or you can click on this link to visit our Facebook page.
   
2. Click on Reviews in the navigation.
   
3. Select Yes under “Do you recommend BlazeGuard?”
   
4. Give us your recommendation. Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
   
5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

1. 10 Years Battery Warranty applies only if the condition below is met:
   1. a review/recommendation has been given. Refer to this link for step-by-step guide in giving a review/recommendation.
2. For avoidance of doubt, if #1.1 is not done, only a 3 years battery warranty applies.
3. 10 Years Battery Warranty excludes the battery source for the wifi-base of the Wifi Interconnect Smoke Detector.
4. Warranty period counts from date of purchase.
5. Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.
   1. On-site replacement is only for detectors installed <3m in height. For locations >3m, you will need to arrange handyman services to take down the detectors for us to do battery replacement.
6. On-site battery replacement request must be liaised with Blaze Guard via email: support@yourblazeguard.com first.
7. Original invoice showing date of purchase is required.

1. You are either a Singapore citizen, Singapore resident, Employment Pass holder, S Pass Holder or Work Permit holder to qualify for this 100 Days Trial program with our smoke alarm.
2. If you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.
3. This program is strictly limited to one (1) return only per household address/registered individual. If an order includes more than one (1) , the customer may return one (1) .
4. If a return has been made from the initial order, that household address/registered individual will not be eligible for additional 100-day trials on subsequent orders of smoke alarms.
5. Refund request be liaised with Blaze Guard via email: support@yourblazeguard.com prior to sending the smoke alarm and its accessories back.
6. The original receipt showing proof of purchase and date of purchase is required.
7. On Blaze Guard’s confirmation that refund request is valid, the following items must be included as part of return:
   • Smoke Alarm
   • Mounting Bracket (If double sided tape is used to mount mounting bracket to ceiling, please take care during removal to prevent breakage to the mounting bracket)
   • Original Packaging Box
   • Instruction Manual
   • Complimentary gifts, if any
8. You will cover return shipping expenses.
9. You will be refunded the unit price of the smoke alarm, less the following:
   • discounted amount received
   • SGD$10 amount to cover for transaction processing costs
10. Blaze Guard reserves the right to refuse a full refund in the event of physical damage to the smoke alarm, including but not limited to, stains, cracks, breakages, or liquid damage (spills, soiling) resulting from inappropriate use by any one.

We regret to inform that items once purchased is not refundable, with the exception of special programs such as 100 Days Trial where such programs are governed by a different set of Terms & Conditions.

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

General

• Warranty registration is not required to qualify for warranty. Simply ensure you keep the email invoice (don’t delete it).
• All items are inspected thoroughly prior to delivery. Where possible, a picture will be sent to consumer first before delivery.
• Blaze Guard reserves the right to refuse any 1-1 exchange if the defect is deemed to be caused by consumer, intentionally or unintentionally.

Smoke Alarms

• 10 years battery warranty (T&C applies)
  In absence of a review/recommendation to our Facebook page, a 3 years battery warranty will apply instead.
• 10 years product warranty excluding battery
• 100 days fully refundable trial (T&C applies)
• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Cracks on smoke alarm

Fire Extinguishers

• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Scratch marks on fire extinguisher that are clearly visible from a distance of 30cm
    • Broken safety clip
    • Cracked pressure gauge
• 1 year 1-1 exchange if pressure gauge falls out of green zone