HD11R Interlinked Heat Alarm

In an interconnected cluster, the expected behaviour is when one of the interconnected smoke detector is triggered, all other interconnected smoke detectors in the same cluster will go into alarm mode as well.

Here’s how to identify which is the interconnected smoke detector that is first triggered.

1. Press the silence button on any of the interconnected smoke detectors.
   1. If the interconnected smoke detector where the silent button is pressed IS NOT the original one that’s triggered, it will silence all interconnected smoke detectors except the one that’s originally triggered.
   2. If the interconnected smoke detector where the silent button is pressed IS the original one that’s triggered, it will silence all interconnected smoke detectors.

The above behaviour is to let us identify which is the interconnected smoke detector that first got triggered.

If there’s no smoke and yet the interconnected smoke detector is triggered, then it’s likely due to false alarm. Please click here to read about false alarms.

A false alarm is an event where a smoke detector is triggered but there’s no smoke around. False alarm is usually caused by some fine particles entering the smoke sensing chamber. As these particles move around in the chamber, they affect the photoelectric behaviour and may trigger the smoke detector.

This is the reason why we do not recommend installing smoke detectors in dusty, greasy, high humidity or windy areas. You can refer to this post to find out where to avoid installing smoke detectors. If you have smoke detectors in any of these areas, you may have to consider relocating that smoke detector.

If the smoke detector isn’t in any of these areas, then it may be just sheer luck that some fine particles entered the smoke sensing chamber of the smoke detector. In this case, perform a maintenance on the smoke detector. You can refer to this post on how to how a simple cleaning of the smoke detector.

There are 2 ways of maintenance:

1. Vacuum cleaner
2. Compressed air duster

Compressed air duster (#2) is the preferred option but if you do not have a canister of compressed air duster, the vacuum cleaner option is a good alternative.

If after doing maintenance with vacuum cleaner and false alarms persist, then you may have to consider purchasing a compressed air duster. You can find them from Lazada or Shopee.

If after doing maintenance with compressed air duster and false alarms persist, you may have to consider relocating that smoke detector even though it may not be installed in any of abovementioned dusty, greasy, high humidity or windy areas.

Smoke Detectors

All smoke detector replacements will need to have the original unit returned to us.

• If it is an on-site replacement, we will collect back the original unit on-site.
• If it is a remote replacement, you will need to send us back the original unit. See section Remote Return.

Remote Return

1. In the package that has your replacement units sent to you, you will find the following items as well:
   • Additional courier packaging bag
   • Bubble wrap bag(s)
2. Once you have installed the replacement units, please pack your existing units, including all accessories into the original packaging boxes that comes with your replacement order.
3. Put the packaging boxes into the provided bubble wrap bags (1 bag for each box).
4. Put the packaging boxes into the additional courier packaging bag and seal it.
5. Whatsapp us @ 88158752 when this is completed.
6. We will arrange a pickup and email/whatsapp you an airway bill (AWB) within 24hrs.
7. You have to print out this AWB and slot into the clear pocket of the courier packaging bag. This step needs to be completed before the Registered Date printed on the AWB.
8. Collection will happen on the Registered Date, between 8am – 11pm.

Should there be any missing items / accessories that are not included in the return, Customer will have to bear the cost of delivering those missing items / accessories back with tracking.

1. 10 Years Battery Warranty applies only if the condition below is met:
   1. a review/recommendation has been given. Refer to this link for step-by-step guide in giving a review/recommendation.
2. For avoidance of doubt, if #1.1 is not done, only a 3 years battery warranty applies.
3. 10 Years Battery Warranty excludes the battery source for the wifi-base of the Wifi Interconnect Smoke Detector.
4. Warranty period counts from date of purchase.
5. Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.
   1. On-site replacement is only for detectors installed <3m in height. For locations >3m, you will need to arrange handyman services to take down the detectors for us to do battery replacement.
6. On-site battery replacement request must be liaised with Blaze Guard via email: support@yourblazeguard.com first.
7. Original invoice showing date of purchase is required.

General

• Warranty registration is not required to qualify for warranty. Simply ensure you keep the email invoice (don’t delete it).
• All items are inspected thoroughly prior to delivery. Where possible, a picture will be sent to consumer first before delivery.
• Blaze Guard reserves the right to refuse any 1-1 exchange if the defect is deemed to be caused by consumer, intentionally or unintentionally.

Smoke Alarms

• 10 years battery warranty (T&C applies)
  In absence of a review/recommendation to our Facebook page, a 3 years battery warranty will apply instead.
• 10 years product warranty excluding battery
• 100 days fully refundable trial (T&C applies)
• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Cracks on smoke alarm

Fire Extinguishers

• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Scratch marks on fire extinguisher that are clearly visible from a distance of 30cm
    • Broken safety clip
    • Cracked pressure gauge
• 1 year 1-1 exchange if pressure gauge falls out of green zone